FAQ

What is TAT?
Turn around time is the time it takes us to process, make and ship your order.
Business days are Monday-Friday, and do not include weekends or holidays.
How long is TAT?
Currently, turn around time is 5-7 business days. Please allow an extra 3-5 days after you receive tracking to receive your item. Sometimes shipping can be delayed though, so please be mindful of that.
Are all items handmade?
All bows are all cut and handtied by one set of hands. Clothing is manufactured unless stated otherwise. All t-shirts are all cut/printed and pressed in house.
What is your return policy?
We do not allow any refunds, returns, or exchanges.
We include the fit/size of all of our products when ordering/in the description.
If a mistake were to be made on our part, please send us an email within 3 days of receiving your order and we will gladly fix our mistake.
If we do agree to exchange for any reason, you are responsible for all shipping costs.
Is pickup an option?
Contactless porch pickup is now available if you are in the Tulsa area!
Porch pickup will be available Monday-Friday, from 10am-7pm.
If a weekend pickup is needed, please get in contact with us.
If you are not able to pickup your order for any reason, please let us know and we will send you an invoice for shipping.
The 5-7 business day TAT still applies to porch pickup and we will not rush any orders.
Please send all questions and concerns to bonitandco@gmail.com